Shipping & Returns | REB Records

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Special order items are non-returnable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its unopened original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rebrecordsmd@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rebrecordsmd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Shipping insurance is available with your purchase for a small fee. Your shipment will be professionally packaged, but we are not responsible for damage which occurs in transit.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Special Order and Record Store Day items are not returnable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus the cost of return shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.